As a dental practice management consultant, my job is to assess client's strengths and weaknesses and come up with specific solutions to get them closer to their goal. One of the most commonly complaints that I hear is, " I don't have any cosmetic cases" or " I don't h...

To become an exceptional company, no matter what industry we are in, requires commitment, dedication & patience. By simply having a fancy tagline, impressive decoration or announcing to the world that we are a first class company, we do not become a 5-star organization...

Bangkok Smile MALO CLINIC offers Aussies affordable dental treatments, payment plans as well as International Patient Guarantee 

program back home.

Thailand has been a well known destination among Aussies for its great medical care. It has an unparalleled internatio...

 Part 2/4 Overcoming Patients' Objections

In part 1 of these series, I wrote about the common objections that patients may raise for not going ahead with our recommended treatment. I discussed, “Time” as being the first objection. In this part, I will discuss another ob...

PART 1/4 : Overcoming Patients' Objections

If you are a doctor or a dentist that provides elective services such as Botox, Facelifts, Eyelifts, Lasik, Dermafill, Derma abrasion, Liposuction, Cosmetic Dentistry, Dental Implants, Veneers and a long list of other discretio...

One of the five competitive

forces according to Harvard University professor, Michael Porter is the "Threat of Substitute" and it is my opinion that Myanmar can replace Thailand as the medical tourism hub over the next decade and Thailand healthcare must be aware and th...

I am routinely asked by company owners as how they can get the most value for their company? My answer is always the same, leave it to professionals who truly understand how to value a company and know how to sell it.

Every day businesses are being s...

When your employees are chronically late to a business meeting, a training session or an appointment with a customer, it is a good indication of lack of integrity both on the employee's part but also a company's culture that has allowed this unprofessional behavior to...

Every company talks about attracting the best and the brightest. If there is a problem in an organization, the first comment is generally about hiring more capable and talented employees. Some companies do hire talented employees and others find the talents within. No...

Recently, on a stopover from Bangkok to Miami, my wife and I decided to spend the night at Sharq Village Resort & Spa in Doha, so I can attend a business meeting at the same time. I have always been a loyal fan of the Ritz-Carlton brand , not only because they have mag...