The New Gold Standard- The Ritz Carlton Legendary Customer Service
I built one of the top dental practices in the country and attracted some notable clients, celebrities and billionaire business men. This was not just pure luck, it was through learning and understanding the best customer service practices taught at The Ritz-Carlton Leadership Center and experiencing the same level of service at many of the properties around the world. As part of our team training, we routinely took our employees to a Ritz-Carlton property so they have a firsthand experience as what does it mean to truly have a 5 star level service and exceed customers’ expectations at each encounter. If you are truly looking to find an edge over your competition, you need to read this wonderful book that will take you inside the company’s walls and shows you how it has become the golden standard in service industry.